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Cablevision Offers Sandy Credits

The cable operator, other providers, will lower bills for customers without power.

Cablevision Systems Corp. said that it was offering credits to customers unable to access their Optimum service.

Cablevision was joined by Verizon's FiOS and other cable giants in lowering bills in the wake of Hurricane Sandy, which knocked power out for millions in the New York metropolitan area.

"Many of our customers have been severely impacted by Hurricane Sandy," Kristin Dolan, Cablevision’s senior executive vice president of product management and marketing, said in a statement. "In addition, customers will not be responsible for any damage to Cablevision equipment caused by the storm, and will be able to exchange damaged equipment at no cost."

Of the 1.3 million Cablevision subscribers without power, over 94,000 are in Westchester County. Power and cable service has been restored to almost 250,000 subscribers. Only a little over 1,000 subscribers who have power are still without cable service.

FiOS, DirecTV and Dish Network have all implemented similar policies for their customers.

Verizon said it would replace damaged or missing equipment at no cost to the customer.

For more information on how to contact Cablevision, visit their Optimum website.

Verizon customers should visit their support page.

Loretta Marengo November 03, 2012 at 05:24 PM
We couldn't get in touch with them for days! My husband finally did yesterday and they indicated they were working with Con Ed. We are lucky to have power but Cablevision should be ashamed of their lack of communication!
Loretta Marengo November 03, 2012 at 05:44 PM
We just tried to call and contact Cablevision.and their phone rings, robo message asking us to hold on then they hang up! On the website they do not allow us to sign in as they do not recognize our account! Wow what a great company!.
Paul Marchiano November 03, 2012 at 05:58 PM
THEY RECOGNIZE YOUR ACCOUNT WHEN THEY BILL YOU
marie wirchansky November 03, 2012 at 06:29 PM
its the same thing when you try to use channel12 .com who the hell remembers their acct #
Gary November 03, 2012 at 07:22 PM
when I called cablevision they told me that would NOT issure any credits because I didn't have electricity had nothing to do with them. Even though their wires are hanging from the same poles

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